Support
A qualification rig is not a purchase, it is a dependency. What matters is what happens in year three, when an instrument fails a week before an audit.
Ring +44 1252 875600 first, whatever the problem. Sandhurst holds the commercial relationship and routes it — you should not have to work out which company in the group owns your question.
- Service on a delivered system
- Diagnosis and repair on systems we built. Sandhurst is the first call; the engineering answer comes from the people who designed it.
- Calibration
- Systems arrive calibrated by the instrument manufacturers, and that calibration holds for a year. We do not run an accredited laboratory: where your assessor needs one, the work goes to an outside laboratory of your choosing. The full position is set out below.
- Installation and relocation
- Commissioning on site, and moving a rack between sites without losing its acceptance record — the record being the thing that is genuinely hard to replace.
- Maintenance and upgrades
- Instrument replacement as parts reach end-of-life, and capability upgrades to an existing rack. Open architecture is what keeps this a configuration change.
- Test programmes and fixtures
- New sequences on an existing system, and the fixtures to hold whatever you are now testing.
- Training
- On the executive and on the system as delivered, for the people who will actually run it.
Calibration, stated plainly
Intepro does not operate its own calibration laboratory and does not hold ISO/IEC 17025. Measurements are traceable to national standards. Systems ship calibrated by the instrument manufacturers, whose calibration holds for a year; after that CalStar, built on the Z540 calibration standard, realigns the DC sources and loads in place. Anything requiring accredited laboratory approval goes to an outside laboratory of the customer's choosing; in the United States the partner Intepro works with is Transcat.
Said this way because the alternative loses. Caltest runs a UKAS-accredited laboratory, and a supplier who answers this question with adjectives is answering a buyer who can check. What Intepro can evidence is traceability and a realignment path on the delivered system; accredited laboratory work goes to a laboratory.
Terms, before you ask for them
The checkpoints an evaluation runs through. There are no price bands here because a price is quoted against a specification, and no hire or rental terms because we do not yet have an answer we would stand behind.
| Warranty — new dc power supplies, ac sources, ac loads and dc loads | Two years |
|---|---|
| Warranty — demonstration units | One year from shipment |
| Lead time | Lead time follows whoever manufactures the equipment, so it is quoted per line rather than stated as a house figure. Two to four weeks is typical where a manufacturer holds European stock, sometimes four to six; other lines are quoted per manufacturer. |
| Stock | Intepro UK does not hold equipment in stock. Ainuo equipment is built to order, and the lines it integrates around are bought through the British distributor that holds them — which is the other reason a lead time here is quoted rather than published. |
| Evaluation units | Evaluation and loan units are available, normally for two weeks. |
| Spares after end-of-life | Spare parts are usually available for about three years after a line goes end-of-life. |
| Commissioning and training | Commissioning is the station design itself. Installation is normally done on site and includes a self-evaluation run to prove the station works as intended, followed by training on the station and the software tied to it. Installation and training each take about a week. |
Engineers send a specification as an attachment, so there is an address for it: sales@inteproate.com. It reaches the UK office as well as the group.
Where the answer comes from
Intepro UK Limited in Sandhurst is the entity you contract with and the first point of contact. Engineering sits at the group head office in California, where the systems are designed and built. Limerick covers European service and is the established economic operator for anything placed on the EU market. In practice a support conversation starts in Sandhurst and the technical answer comes from whoever built the thing — the offices page gives the addresses and says which entity is which.
Where this page uses a term in its statutory sense rather than its everyday one — economic operator, placed on the market, type test — the definitions page gives it in the sense the documents use.
If your question is about equipment whose British channel is not ours — the lines marked on the equipment pages as integrated rather than supplied — the distributor who holds that line supports it, and we will point you at them.
Common questions
Calibration, end-of-life instruments, DEFCON 658 and who you are contracting with are all answered on the questions page.